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Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'.
This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
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Creators
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Publisher
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Release date
April 23, 2015 -
Formats
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OverDrive Read
- ISBN: 9781472918499
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EPUB ebook
- ISBN: 9781472918499
- File size: 5999 KB
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Languages
- English
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